REFUND & RETURNS POLICY
Last Updated: September 1, 2026
ALL SALES ARE FINAL
All purchases made through 180reset.com are final.
Due to the nature of the products sold by P180 and the importance of maintaining product integrity, storage conditions, handling standards, and chain of custody, P180 does not accept returns, exchanges, or change-of-mind cancellations after an order has been shipped.
Please carefully review your order before completing your purchase.
Nothing in this policy is intended to waive or restrict any consumer right or remedy that cannot legally be waived.
1. RETURNS
P180 does not accept product returns.
Once products leave our possession, we cannot verify how they have been stored, transported, handled, or maintained. Returned products therefore cannot be placed back into inventory or resold.
Do not send products back to P180 unless specifically instructed to do so by us.
2. REFUNDS
P180 does not offer refunds for completed and properly fulfilled sales, including because a customer:
• Changes their mind;
• No longer wants or needs the product;
• Orders the incorrect product or quantity;
• Fails to review product information before purchasing;
• Is dissatisfied for a reason unrelated to damage, defect, incorrect fulfillment, or another circumstance requiring a remedy under applicable law; or
• Attempts to return a product after shipment.
Refunds will only be issued when P180 determines a refund is appropriate or when required by applicable law.
3. ORDER CANCELLATIONS
Orders are processed quickly. Cancellation requests are not guaranteed.
If you contact us before an order has entered fulfillment or shipped, we may, at our discretion, be able to cancel it.
Once an order has shipped, the sale is final and cannot be cancelled.
4. DAMAGED PRODUCTS
All sales final does not mean we will ignore a fulfillment problem.
If your order arrives damaged, contact admin@180reset.com promptly with:
• Your order number;
• Clear photographs of the damaged product;
• Photographs of the shipping packaging; and
• A description of the problem.
P180 will review the claim and determine the appropriate resolution based on the circumstances and applicable law.
Please retain the product and packaging while your claim is being reviewed.
5. INCORRECT OR MISSING ITEMS
If P180 sends the wrong product or an item is missing from your shipment, contact admin@180reset.com promptly with your order number and supporting information.
Once verified, P180 will provide an appropriate resolution. This may include correcting the order, providing a replacement, or issuing a refund when appropriate or required.
6. LOST SHIPMENTS
If tracking indicates that a package has been lost in transit, contact us at admin@180reset.com.
P180 may conduct or require a carrier investigation before determining the appropriate resolution.
7. PACKAGES MARKED DELIVERED
If carrier tracking shows that a package was delivered but you cannot locate it, first check the delivery location, household members, neighbors, front desk, mailroom, parcel locker, or other applicable receiving locations and contact the carrier when appropriate.
You may then contact P180 for assistance.
We will review the available tracking and delivery information. A carrier delivery scan does not override rights or remedies that may apply under applicable law.
8. INCORRECT SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address.
P180 is not responsible for delivery problems resulting from an incorrect or incomplete address supplied by the customer except to the extent otherwise required by law.
If a package is returned to P180 because of an address error, additional shipping charges may be required for any approved reshipment.
9. RESEARCH-USE PRODUCTS
Products identified as research-use products are sold subject to the Research Use Only restrictions contained on our website and in our Terms & Conditions.
The research-use designation remains applicable regardless of any replacement, shipping claim, or other customer-service resolution.
10. CHARGEBACKS AND PAYMENT DISPUTES
If you believe there is a problem with your order, please contact P180 first so we can investigate the issue.
P180 reserves the right to provide order records, tracking information, fulfillment records, applicable policies, and customer communications to payment processors, banks, or card issuers when responding to a payment dispute.
Fraudulent or abusive payment disputes may be contested to the fullest extent permitted by law.
11. UNSHIPPED OR UNAVAILABLE ORDERS
The “All Sales Final” policy does not allow P180 to retain payment for merchandise we do not provide when applicable law requires a refund.
If we cannot fulfill an order, or an order experiences a shipping delay requiring additional customer consent or a refund under applicable law, P180 will handle the order in accordance with those requirements.
12. CONTACT
Questions or problems concerning an order should be directed to:
P180
Website: 180reset.com
Email: admin@180reset.com
Please include your order number and relevant photographs or documentation when contacting us about an order problem.